Employer Services

Welcome to FirstCarolinaCare Insurance Company.

Forms and Resources
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Employer Portal

The Employer Portal will provide group administrators with easy access to view their member eligibility, schedule of medical benefits, as well as other valuable tools and resources to manage employee medical benefits.

If you need assistance with the portal, please contact your dedicated client consultant or call (910) 715-8100.

Log in to the Employer Portal

Employee Assistance Program (EAP)

Counseling, supervisor training sessions and a “Lunch and Learn” session. No additional cost to the employer. No additional cost to the employee.

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FirstHealth on the Go

FirstHealth On the Go gives you 24/7/365 access to U.S. board-certified doctors through the convenience of phone, video or mobile app visits. It’s an affordable option for quality medical care.

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Nurse Helpline

The Nurse Helpline is a 24-hour, toll-free telephone service for FirstCarolinaCare members. Nurse Helpline puts you in touch with a Registered Nurse who can assess your condition quickly and give you advice when you need it.

The Registered Nurse can answer questions about preventive care, prescription and over-the-counter medications or a special health condition

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