Active&Fit Direct™

Join one of 10,000+ fitness centers nationwide for just $28 a month (plus a one-time $28 enrollment fee and applicable taxes). For more info, go to FirstCarolinaCare.com/Active-Fit-Direct.

Assist America®

Have peace of mind whenever you travel 100 miles or more from home. With doctors, nurses and emergency medical technicians on staff, help is just a phone call away, 24 hours a day and 365 days a year.

Assist America can connect you to prompt medical attention and help make sure you’re admitted to reliable hospitals when needed. Plus, it can even help in some situations that aren’t health-related.

Here are just some of its many features:

• Prescription assistance if you need medication or left your prescription behind.
• Compassionate visit from someone close to you if you need to be hospitalized for more than a week.
• Return of mortal remains.
• Medical referrals.
• Emergency medical evacuation.
• Help returning home if you need medical care to travel.
• Lost luggage assistance.
• Interpreter and legal referrals.

Get Started

All Assist America benefits apply to all of our plans, but when you’re out of network, our plans cover only emergency and urgent care. Assist America will not pay you back for ambulance and other services you arrange on your own. In a life-threatening emergency, always call the ambulance right away. There is no added cost for the service itself, but there could still be a cost with any medical care. Other conditions and exclusions may apply.

Care Coordination

Whether you’d like to speak to a dietitian, want to quit smoking, or need help understanding a recent diagnosis, we have teams to help you achieve your goals or get you back on track.

Connect to a team of providers, like social workers, health coaches, pharmacists and more, who work with your doctor to make sure you have the resources you need to stay healthy or work through your medical issues.

The care coordination team reaches out to offer these services, but you can also request them if you would like this personalized help.

Disease Management

Get help staying on track if you have asthma, diabetes, or high blood pressure. We connect you to resources, support, and reminders.

Virtual Health Coverage

Get care when and where you need it with virtual health coverage. If you need to interact with your primary care provider (PCP) or specialist over the phone or online, you’re covered through the telehealth benefit. You don’t even need to leave the comfort of your home.

You can also get care for common conditions like allergies, cold, flu and pink eye from anywhere you have phone or internet connection in the U.S with FirstHealth on the Go. Whether at home or traveling, you can talk to a board certified doctor by phone or secure video through the On the Go app or firsthealthonthego.org at any time of the day, any day of the year.

Virtual Primary Care

Talk with a primary care provider virtually for routine wellness visits, preventive care and chronic care. There is no cost to members for up to six visits per year; visits 7+ follow the primary care copayment. For questions and enrollment, call (800) 400-6354.