Active&Fit Direct™

Join one of 10,000+ fitness centers nationwide for just $28 a month (plus a one-time $28 enrollment fee and applicable taxes). For more info, go to FirstCarolinaCare.com/Active-Fit-Direct.

Acupuncture

Your plan is made with acupuncture coverage to help you relieve your pain and get more access to treatment when you need it.

• Treatment must be for headache, neck pain or lower back pain diagnoses.
• You don’t need prior authorization.
• You can choose any acupuncture provider.
• A per-visit copay may apply (varies by plan).
• You or your acupuncture provider should submit claims using the information on your ID card.

For more information on the number of covered visits, see your plan materials or call the number on your ID card.

Care Coordination

Whether you’d like to speak to a dietitian, want to quit smoking or need help understanding a recent diagnosis, we have teams to help you achieve your goals or get you back on track.

Connect to a team of providers, like nurse practitioners, social workers, health coaches, dietitians, pharmacists and more, who work with your doctor to make sure you have the resources you need to stay healthy or work through your medical issues.

The care coordination team reaches out to offer these services, but you can also request them if you’d like this personalized help. Send a secure message to our care coordination team through your Hally account on the MyChart app or call the number on your ID card.

Virtual Health Coverage

Get care when and where you need it with virtual health coverage. If you need to interact with your primary care provider (PCP) or specialist over the phone or online, you’re covered through the telehealth benefit. You don’t even need to leave the comfort of your home.

You can also get care for common conditions like allergies, cold, flu and pink eye 24/7 with the virtual urgent care visit benefit. With two convenient options, care is never out of reach: FirstHealth On the Go is available to those in North Carolina from 6 a.m. to midnight (EST).

Other virtual urgent care visits are available through Hally health 24/7, anywhere you have phone or internet connection in the U.S.

Go to hally.com to log in and get started.

Virtual Primary Care

Talk with a primary care provider virtually for routine wellness visits, preventive care and chronic care. There is no cost to members. For questions and enrollment, call (888) 912-0904.