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Register for the new Hally member portal

Due to virtual primary care outage call MDLIVE support to schedule appointments (800) 400-6354. FirstHealth On the Go not impacted.

Medical Policies

Clinical Review Criteria

The information below should not be considered your actual policy of insurance. It should be noted that not all of the services listed in the medical policies and criteria may be covered (included) under your existing policy. For Medicare Advantage Members this criterion is utilized when there is no Centers for Medicare and Medicaid Service(CMS) National Coverage Determinations or Local Coverage Determination policies. Please reference your plan or group policy for more specifics or Contact FirstCarolinaCare customer service if you have any questions.